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Pa por kobra bo premio mas fásil nos ta pidi e ganadó pa kontrolá e informashon riba e lista aki i si mester koregí algu tuma kontakto ku FWNK na telefòn: +5999 7370059

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Clients Rights

Ethics and conflict of interest

The staff of FWNK is responsible for providing objective and independent reviews of the lottery drawings and extra drawings and must conduct themselves professionally and ethically. They must also ensure that they are knowledgeable of and comply with the “Loterijverordening 1909”.

Duties and responsibilities

FWNK was founded to provide a central point for the coordination of lottery gambling.

It is the duty and responsibility of FWNK to:

  • Provide direction for, coordinate and supervise audits, investigations and management reviews relating to the lottery drawings and extra drawings;
  • Conduct, supervise, and coordinate other activities carried out or financed by the lottery drawings and extra drawings in order to promote an efficient administration and to prevent and detect fraud and other irregularities;
  • Inform the Board of FWNK regarding fraud and other irregularities related to activities administered or financed by FWNK and the Extra Drawing.
  • Recommend actions to take against these irregularities and report the results of the measures that were implemented in order to correct the situation.
  • Ensure effective coordination and cooperation between the Auditor General, government auditors, and other governmental bodies in order to promote effectiveness.

Lottery drawings & extra drawing

The drawings are conducted according to strict security guidelines and procedures. During each lottery drawing, a lottery draw manager and a representative from an independent auditing firm must be present. These two individuals must arrive at least 90 minutes prior to the actual drawing in order to go through the checklist and verify all aspects of each drawing. The lottery draw manager is an employee of FWNK and is appointed and certified as a special agent (certified law enforcement officer).

Lottery scams

Every day, criminals find new ways to scam victims and steal from the winners.

FWNK offers the following helpful tips to avoid being scammed:

  • Always buy lottery tickets only from authorized vendors.
  • Only participate in a “lottery pool” with people you trust.
  • Never redeem a lottery ticket for someone you don’t know.